SEAMLESS DELIVERY,
EFFORTLESS SHIPPING

OFFER CONVENIENT DELIVERY CHOICES
TO BOOST YOUR BUSINESS

SEAMLESS DELIVERY, EFFORTLESS SHIPPING

OFFER CONVENIENT DELIVERY CHOICES
TO BOOST YOUR BUSINESS

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With our extensive global network and local expertise, we can help you make the most of every opportunity with solutions tailored to your business needs.

Discover how you can expand globally and transform your shipping experience with us.

FLEXIBLE DELIVERY OPTIONS FOR YOUR CUSTOMERS

Your customers will never miss a delivery again with On Demand Delivery (ODD). They can choose from a range of flexible delivery options to have their purchases where and when they want it.

Recipients can choose up to six alternative delivery options:

Collect from DHL Express Service Points

Receiver requests collection from a convenient DHL Service Point

Signature Release

 

Receiver requests collection from a convenient location of their choice

Schedule a new delivery date

Receiver can select a new delivery date and time window up to 7 days from original date

Leave package with a neighbour

Receiver nominates a neighbor who can receive the shipment on their behalf

Deliver to another address

Receiver is able to request delivery to a different address on a specific date

30-day vacation hold

If receiver is on vacation, they can request a new delivery date and time

STAY ON TOP OF THE COMPETITION

We stand out from our competitors when it comes to our global network, surcharges and value-added services.

OUR FEATURES

OUR SUCCESS FACTORS

Retail outlets worldwide

50,000

Retail outlets worldwide
50,000

Retail outlets worldwide
50,000

Residential delivery surcharge

No charges

Residential delivery surcharge
No charges

Residential delivery surcharge
No charges

E-commerce delivery tool

- Countries covered

- Usage fees

- Activation/Onboarding

On Demand Delivery

100 Countries

No charges

One-time activation

E-commerce delivery tool
On Demand Delivery

- Countries covered
100 Countries

- Usage fees
No charges

- Activation/Onboarding
One-time activation

E-commerce delivery tool
On Demand Delivery

- Countries covered
100 Countries

- Usage fees
No charges

- Activation/Onboarding
One-time activation

- Countries covered

100 Countries

- Usage fees

$0

- Activation/Onboarding

One-time activation

HOW WE CAN HELP 

OUR SUCCESS STORY

“DHL Express has helped us to offer amazing delivery times to impossible regions, and improve efficiency in our operations and dispatches.” - Gymshark CEO Steve Hewitt

GYMSHARK AND DHL EXPRESS

Early on, UK-based manufacturer and e-retailer Gymshark offered a standard delivery service with its high-quality fitness apparel and accessories. They soon realised its young, socially-savvy customers wanted faster and more reliable deliveries.

After partnering with DHL Express in July 2015, they increased orders from 17,000 to 30,000 within a year. Gymshark has since seen sales increase 210% year-on-year. 47% of their customers are returning customers, which equates to a total lifetime value of approximately £2 million.

13,000

Additional unites within a year

70%

Increase in shopping cart value after adding the express delivery option

50%

Gymshark customers willing to pay for express delivery

210%

Increase in year-on-year sales

 

“With DHL Express, we can confidently expand to all parts of the world and win in each and everyone of them.” - Photobook CEO Wee Jonn Leow

“With DHL Express, we can confidently expand to all parts of the world and win in each and everyone of them.” - Photobook CEO Wee Jonn Leow

PHOTOBOOK AND DHL EXPRESS

Photobook, the largest retailer of photo books and albums in Southeast Asia, has a remarkable global customer base that includes North America, Europe and Australia. It initially experienced the problem of incomplete first deliveries which incurred costs and impacted customer satisfaction.

To solve this problem, Photobook partnered with DHL Express and implemented ODD, which increased the number of satisfied customers, and is now expanding to include B2B services.

More Than 30%

Forecasted shipment and revenue growth for 2018 and beyond

More Than 95%

Consistently on time delivery performance

More Than 1,000

International shipments made every day with DHL

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